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Reporting an Issue

Support Assistance WRLC Service Desk (Request Tracker)

To contact the WRLC regarding an issue with one of our services, please use the WRLC Service Desk  Service Desk requests can be submitted:  Via email to ServiceDesk@wrlc.org Using the website found at https://servicedesk.wrlc.org By phone at 301-390-20...

Ex Libris Idea Exchange FAQ

Support Assistance ExLibris Idea Exchange

Ex Libris Idea Exchange FAQs Q: Can anyone submit an idea? A: Yes! The Ex Libris Idea Exchange website is completely open, enabling anyone to submit and review ideas. We strongly believe in openness and transparency and apply these principles in all areas ...

Ex Libris Idea Exchange Guidelines

Support Assistance ExLibris Idea Exchange

Ex Libris Idea Exchange Guidelines Keep these tips in mind when submitting an idea: ●     Start by searching your product forum for the feature that you’d like to suggest. A search will help you avoid wasting time on writing up an idea that has already been ...

The NERS Process

Support Assistance NERS Alma and Primo Enhancement Requests

The NERS Process: The User Group conducts round one voting for enhancement requests. The WRLC's Alma/Primo Advisory Committee (APAC) coordinates the voting, on behalf of the partnering institutions and has 100 votes that can be cast toward enhancements.  T...

NERS 2024 Suggested Enhancements and Vote Results

Support Assistance NERS Alma and Primo Enhancement Requests

2024 Final Vote Results Primo Enhancements - 2024 Final Vote Results (docx - 152.5 KB) Alma Enhancements - 2024 Final Vote Results (docx - 101.17 KB) 2024 Enhancements - Round 2 Final Vote Spreadsheet for 2024 v.xlsx (xl...

Best practices for local extensions (local fields) in NZ-linked records

Resources - Metadata Resources - Metadata Workflows and How-...

Local extensions are local fields that can be added to NZ-linked bibliographic records. These fields are marked by a house icon in Alma.  Specifically, you can enter local information in the MARC 21 77X/78X, 09X, 59X, 69X, and 9XX fields. The fields only a...

Update sftp server directory for PSB use

PSB - Network Zone Configuration after ...

The Premium Sandbox uses the sftp.wrlc.org server to post files from the running of the "Send Request to Remote Storage" jobs.  It is also used for posting files from the running of the publishing jobs.  (This only needs to be done if there is a SCF IZ in the ...

Handle Server

Other

The WRLC handle server prefix is 1961.  The prefix is renewed each year in January.   The contact for renewal is hdladmin@cnri.reston.va.us.  (Most recently this was Christy Short.) The last renewal in January 2024 was $50.00. TESTING: Test URLs ht...

Update the Faculty Due Date

SCF maintenance

As with each IZ that participates in consortial lending needs to maintain the fixed due date on their calendars for patrons in "wrlc user" user group with the "WRLC Faculty" job category, so does the SCF IZ.  This is done 3 time a year so that Faculty can have...

Procedure: Update the Faculty Due Date

AFN/CLS related tasks Faculty Due Date Maintenance

The following procedure assumes that the "End of Term WRLC Faculty" date is configured at and inherited from the Institution's Calendar.  All Libraries under the IZ that have this date on their calendar will be updated by the procedure below. If you do not ha...

Bulk Due Date change for pseudo-patrons

SCF maintenance

Since there is no method to automatically renew items loaned to the scfapp pseudo-patrons, this must be done manually. This should be done once the "Faculty due date" has been updated in the SCF.  (This is done 3 times in a year.) Procedure to Update the ite...

Update SCF Job Finish Webhook profile

PSB - Network Zone Configuration after ...

The SCF Job Finish Webhook profile needs to be update with the Webhook listener URL and activated so that both publishing and requesting functions of the SCFapp work in the PSB. Configuration --> General --> External Systems --> Integration Profiles --> SCF J...

Location of conf.json

SCFapp cofiguration file

Production Application:  /opt/tomcat/webapps/AlmaRemoteStorageApp/WEB-INF/classes ls -l drwxr-xr-x 3 tomcat tomcat  4096 May 14 14:59 com-rw-r--r-- 1 tomcat tomcat 10592 Aug  8 14:13 conf.json-rw-r--r-- 1 root   root   10508 Aug  8 14:08 conf.json.GTtest   (...

conf.json example

SCFapp cofiguration file

Find request_job_id

SCFapp cofiguration file

Use the IZ’s apikey (permissions: read/write Bibs, read Users) found in the IZ’s Developer Network account under “My APIs” URL: https://api-na.hosted.exlibrisgroup.com/almaws/v1/conf/integration-profiles?                                                       ...

Find publishing_job_id

SCFapp cofiguration file

Reloading conf.json and testing configuration

SCFapp cofiguration file

CRscfapp Test URLs - Production https://scfapp.wrlc.org/AlmaRemoteStorageApp/webhook?challenge=6473 (must be at WRLC or on L2TP VPN) https://scfapp.wrlc.org/AlmaRemoteStorageApp/configuration (use this to reload conf.json) https://scfapp.wrlc.org/AlmaR...

On Hold Shelf Letter

Notices managed by WRLC staff

Ful Resource Request Slip Letter (NZ)

Notices managed by WRLC staff

Ful Resource Request Slip Letter (SCF only)

Notices managed by WRLC staff