Support Assistance
This section is for:
- How to request assistance from the WRLC or ExLibris
- How you can submit an Alma or Primo enhancement idea (and vote) to the ExLibris Idea Exchange
- Information on how the WRLC's Alma Primo Advisory Committee (APAC) partners with fellow organizations, through ExLibris Users of North America (ELUNA), to use the New Enhancements Request System (NERS) to vote advocate and for ExLibris enhancements
WRLC Service Desk (Request Tracker)
WRLC HQ uses a software called Request Tracker or RT to manage help desk service.
ExLibris Support Portal (Sales Force)
Clarivate (the Ex Libris parent company) uses a software called Sales Force to manage help desk s...
ExLibris Idea Exchange
Have an idea for ExLibris? Use the ExLibris Idea Exchange to: Share your ideas Support your...
NERS Alma and Primo Enhancement Requests
Each year, voting for enhancement requests for ExLibris products occurs in a process known as NER...