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Report an Issue

If you cannot find the answer to your Alma or Primo question/issue, in the provided ExLibris Knowledge Center, the ExLibris Support Portal is available. Learn more about how to submit a case in the Support Portal User Guide:

  • If you have an account, please log in before submitting the form. Logging in allows you to set preferences and view your cases and case history. 
  • Don't have an account, but would like one? Register for an account before your system coordinator can Grant Permissions for you to open cases on behalf of your institution.
  • You can also use the "Chat with support" functionality available in the top menu ribbon of your Alma Dashboard: 

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