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Reference

George Washington University

WRLC Service Desk (Request Tracker)

Support Assistance

WRLC HQ uses a software called Request Tracker or RT to manage help desk service.

ExLibris Support Portal (Sales Force)

Support Assistance

Clarivate (the Ex Libris parent company) uses a software called Sales Force to manage help desk service.

ExLibris Idea Exchange

Support Assistance

Have an idea for ExLibris? Use the ExLibris Idea Exchange to: Share your ideas Support your favorite ideas Get feedback on popular ideas

NERS Alma and Primo Enhancement Requests

Support Assistance

Each year, voting for enhancement requests for ExLibris products occurs in a process known as NERS (the New Enhancements Request System) and is used to support voting by ELUNA members, the ExLibris User Group community- of which the WRLC is a member!