ExLibris Support Portal (Sales Force)
Clarivate (the Ex Libris parent company) uses a software called Sales Force to manage help desk service.
Reporting an Issue
If you cannot find the answer to your Alma or Primo question/issue, in the provided ExLibris Knowledge Center, the ExLibris Support Portal is available. Learn more about how to submit a case in the Support Portal User Guide:
- If you have an account, please log in before submitting the form. Logging in allows you to set preferences and view your cases and case history.
- Don't have an account, but would like one? Register for an account before your system coordinator can Grant Permissions for you to open cases on behalf of your institution.
- You can also use the "Chat with support" functionality available in the top menu ribbon of your Alma Dashboard:
